Customer Testimonials
Good customer service, dealer had great knowledges about the car that was purchase, dealer was very curtestise
Politeness, helpful, expedient, great service, wonderful work on car. I would recommend this office to anyone. I will return here if I need anything done. Thank you for good service.
Desde el momento en q se ingresa al local,es completamente seguro q se va a llevar el vehículo por el cual fue,cada uno de los muchachos estara encantado de atenderlo
Once again, I received fast, friendly and accurate service. While it is a smaller dealership, it is highly recommended.
From the text messages through the email and meet all the staff in Ellicott Nissan, all are professional and they have excellent customer service.
Nice place to deal with. I recommend this dealer for all your service needs in the future.
They are fantastic. Sean does a great job and really takes care of the customers. Ray is the best in the business.
Great and timely service with a very responsive staff. This was one of my best visits to the service center and I will definitely be back.
Oil change. Fast and efficient.
Experts in service and knowledge. Polite , courteous, truly customer service oriented - great to see in 2022. Made you feel that they appreciated you choosing them to service your vehicle.
Great service nice people are working there. I would recomend this place to every one.
Cooperative staff, listen carefully about my car, asking me for waiting or needed ride, beautiful waiting area, different kind of coffees, good environment, although the labour was short, but they finished job with in couple hours.
The exceptional staff members were very professional and helpful. Updates were available online on the progress, and the car was immaculate after. Customer service was the best.
Friendly and well informed.. service with a smile and kindness.. Very educated in the field of service and sales.
Great staff,great service. Been a while since I have experienced great customer service. Plus nice and clean environment . Thank you
Took my car in for recall work and I received excellent customer service, and the repairs were completed in a timely manner. The young lady at the service desk was very pleasant and helpful.
They were fast and friendly
The representative that took care of me was very knowledgeable. She made sure that I understand my options in regards to my vehicle by distinguishing what is urgent in my to do list and what can a lil’bit.
My wife purchased a 2022 Murano Monday 8-21-22 . The Sales Consultant, Rafael , was nothing short of OUTSTANDING from the initial cold call to handing her the new keys . Please convey to Rafael our deepest gratitude and highest commendations for an OUTSTANDING job start to finish .
They were professional willing to help me meet my goals.The establish was nice and clean.
The service department is so great and so accommodating! I had an issue with my Altima - it was not starting correctly .. and after a few visits we finally figured out the cause! I didn’t even care I had to take it a few times because they are so nice. But then a few weeks after fixing that problem- I found a leak with my door but again- always so nice! DeAndre is the man! Top notch customer service!
Very friendly staff. I was very satisfied with the service which was provided regarding the recall.
This was my first time at this particular facility everything was Surpassed my expectations The turnaround time what’s the best I definitely will be recommending Nissan Ellicott City to other friends.
Fast and friendly service. Work was completed on time and at the estimated cost. No problems.
I had a wonderful experience at Nissan, they were very courteous, and very detailed with the information I needed to trade my Sentra 2019 to a Rogue Sport 2021. I love the car, its features and also the fact that they give you a courtesy call to make sure your satisfied with your new purchase. Cassandra
Sean was an excellent service advisor. He kept me apprised of the work being done.
(Translated by Google) Melvin and Gandy are the best very accommodating and good people without a doubt go do your car shopping with them! Very good service (Original) Melvin y Gandy son lo mejores muy complaciente y buena gentes sin duda vayan hacer su compra de carro con ellos ! Muy buen servicio
Me n my brother brought Nissan rogue the service here really excellent 👌 ppplz very friendly service is great. We very happy to be here
Everything went well. Deandre is on top of his game! He always goes and beyond with the best attitude.
Everything went real smooth. In and out on time. Everything was explained plain and simple.. Complimentary car wash great. My hat's off to Deandre. I would have loved to had shuttle since I had to l.eave the car. But that's okay.
Great staff and service everyone was friendly and professional. I was kept updated about the progress of service.
I felt that both staff and waiting area were pleasant. My wait time was as predicted.
Had an appointment for 1pm. I and one other person was waiting for our cars. I was getting an oil change only. It took 2 hours. People waiting should have priority over drop offs.
Deandre (Service Advisor) and Avis (Service Manager) works well as a team and continues to provide extraordinary customer service. Both associates are friendly, very professional, and courteous. Over the last year, I've had several service repairs including tires replaced on my 2017 Nissan Rogue. Both associates communicated openly about the repairs needed and reviewed the multi point inspection with me before asking for payment. I felt empowered to know that I was able to make the decision about which repairs to perform first. No gimmicks and no surprises. Deandre and Avis, thank you delivering quality service to me, your customer. ...
Everything went great it all started out with and email and Brittany was very prompt I answering she helped with all of my questions
Service department was great, DeAndre was very helpful and profesional, he communicated any changes and updates. Friendly and on time.
This Nissan dealer is the best!!! All the salesmen were friendly and super helpful!! Made car buying so easy! I highly recommend this place. Renard and Melvin are the best!!!!! Nissan Ellicott city is the place to go!!!!
The service experience was very good.One thing that could make it better is if you had a shuttle.
Outstanding customer support and service. Very professional and courteous to customers. Highly recommend this service center.
The service advisor, Deandre Cooper was very professional and handled all my concerns and advised me on recommend service that I needed.
The service manager, AVIS , is absolutely honest and accommodating. I was on a time constraint for completing service. DONE !
Although it took longer than I was told to complete the work on my SUV and I was overcharged on the quote I was given at checkout, DeAndre made sure that they reimbursed me the overcharged amount on my credit card later in the evening. He was super helpful and the staff is very accommodating. The best part of Nissan of EC is the waiting area with a cappuccino/coffee machine , comfortable chairs, ice cold water, and snacks. I will continue to recommend this Nissan to my friends and family in the area.
From start to finish entire experience was positive and hassle free. I emailed the vehicle of interest the night before. Showed up at 4 pm and was out the door driving my new ride home at 6:30 pm!
I had a great experience! DeAndre was very pleasant and was super helpful. He even gave me a desk to sit at for a meeting I had for work while I waited for my car! He went above and beyond, and I felt like I could trust him.
Great team at Nissan Ellicott City! They made the car buying experience easy and relatively quick which I greatly appreciate.
Christin Hall is a amazing person got the deal done for me at the payment I was looking for. Come see him at Nissan Ellicott City he will get it done for you. I can promise you that. Guys listen to me he a wonderful guy and he really knows his stuff.
Everyone at this dealership was so kind and helpful. They truly help you in anyway they can.
Deondre was very knowledgeable about the service work I was having done. Also, Deondre indicated he would be happy to honor all Nissan warranty issues on my 2018 Frontier even though I purchased the truck at Younger Nissan.
Mr.Ray Karpal is excellent caring gentleman I would recommend every one to go to his dealership for service
They are the best ! Sean Tucker is awesome and Ray Karpal, the service manager is the best there is. Always pleased!
Big "thumbs up" overall, and special thanks and shout out to Gabriel Nerys (GM) who took matters into his own hands to smooth out my purchase when I felt a little distressed as an out-of-town buyer (1800+ miles away). His immediate response to me when I reached out was way beyond my expectations, followed by his interaction with his team to ensure this transaction was completed, and to my great satisfaction 😀. This was the 1st time (after buying several vehicles) I purchased a used vehicle without the usual touchy-feely before signing a purchase agreement. The bar has been set ...
The team was professional and courteous and took care of my issues. Thank you very much.
The service here is always fast, friendly, and of great quality. I will be returning for future service
Attentive and efficient. Clean. Great location. Pricey on additional services offered. Not pushy when declined services.
The service center performed the work I request quicky and at a reasonable price. I plan to continue taking my vehicle here.
Great service. Friendly staff. Comfortable waiting area. Very nice. Don't know what else to say.
Nissan EC has been great! Purchased my 2021 Sentra 9/2021. Just had my first oil change complimentary! Did the night drop and worked great , my car was serviced before orig appt time and was ready for lunchtime pickup ! Would definitely recommend Nissan EC for both sales service ! Thanks !
Very helpful and friendly staff. I would recommend taking your vehicle here for any maintenance needs.
Service representative was nice and efficient
I know all the staff from a previous dealer. Ray Karpal is an excellent service manager and knowledgeable about all Nissan products. Chuck and Ivan are the finest master technicians. They have been servicing my vehicles for over 15 years. People you can trust.
Fast friendly service. 30,000 mile service was completed quicker than promised. Car wash was appreciated. Sean did a great job of communicating.
Sean does a great job. He is very respectful of the customers needs. He also communicates very well. Ray Karpal Is the best service manager in the business
customer service staff was very polite. Explained in details what needed to be fixed in the car
Great Service. I have been a long time customer and wish you would bring back the driver.
Good Service and Friendly staff and recommend place to buy a car and also the scheduling for services was very quick, have great experience .i wanna say THANK YOU !!!!!
Friendly staff! Service was quick and the waiting are was nice.
They helped me get home while service was performed. Sean Tucker was very helpful in all respects.
Great staff. Solid work done.
Nissan ellicott city employees are very helpful. They are very responsive. I bought a Nissan Rogue from them.
Great experience! Sean Tucker was so helpful! He arranged for a ride home while car recall was performed since it would take most of the day. He brought finished car to service door for me to drive home.
Friendly, listened to my questions, answered all my questions, took can of me an my truck.
Nice place to buy a car! Melvin was very helpful and patient. I definetly will go there to buy another car and recommend friends.
The Dealership staff made sure that I was satisfied with my overall experience with the process
Good service representative, very courteous. Shawn provided needed info quickly and assisted in scheduling services.
I had a wonderful experience buying my new vehicle at Nissan Ellicott City. The Sales department treats you like family and I highly recommend them to anyone looking for a great deal. Thank you Gabe, CJ and Sisto. You guys are the best!
Smooth, great place to buy a car. If I had to buy from anywhere it would be here.
Service staff very personable and accomodating. I waited for my service which took less time than I expected.
Ray on the service team is professional and honest,followed this team from Silver Spring Nissan. Customer Sevice is exceptional. As I walked in the door, Shawn greeted me and kept me updated. Never had a problem with any of the work done on any of my Rogues, only had three. The price is reasonable for a dealership and was cheaper than the mechanic at the gas station. After experiencing horrible service in Florida. Ray and his team are very much appreciated. Thanks for cleaning my car also.
The staff goes above and beyond to ensure the customers satisfaction. If your looking to be treated with respect and professionalism, Nissan Elliott City is the place to go.
The service manager and the person who assisted me were great. I look forward to the next time.
Christin Hall was a fabulous sales representative to work with today. He was able to get the trade in value we wanted and met the monthly payment requirements. I’d recommend him to any of my friends who want a Nissan car.
Jessica our salesperson was very friendly and informative. Wonderful experience.
Jess was great. Enjoyed my experience and love my car.
Renard (sales manager), Melvin (sales rep), 10 STARS, I cannot say enough about these 2 gentlemen. Sonya set up my appt with Renard and he assigned Melvin as my rep. I went in with a vehicle in mind with my trade-in. These gentlemen were very attentive, knowledgeable, personable. I had all of my questions answered and then some. They gave me all the information I needed to make a decision on the vehicle that I needed and also had it customized. They went above and beyond the call of duty. I would certainly recommend Renard and Melvin if you're looking to ...
The customer service here was amazing I had a great experience with my sales associate CJ Jackson and the sales manager Raynard. They were very patient with me while finding a company to finance my car through. I would recommend Nissan Ellicott City to anyone looking for a vehicle.
Had a very easy experience getting my Nissan repaired here. The services desk was communicative and checked in with me throughout the repair. I had the car towed to their location and never felt like I needed to stop by in person, and enjoyed being able to handle everything online and over the phone. The car is in great shape now!
I always bring in my vehicle to Nissan Ellicott City for all servicing. This is also where I purchased my vehicle. I have found everyone to be friendly, courteous and well versed in their jobs. There is one person whom I would like to point out as being especially helpful and who extended to me suprlative service during my last visit to your establishment. this employee's name is SEAN. He very really and truly helpful and went out of his was to ensure that I received accurate responses to my questions and he demonstrated a sound knowledge of vehicles ...
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